PrivacyPolicy

This Privacy Policy explains how The Artificial Turf Store (“The Artificial Turf Store,” “we,” “us”), a Mascot Holdings company, collects, uses and shares information when you visit theartificialturfstore.com (the “Site”) or contact us through it. We do not sell products through the Site and do not collect payment information online.

Information we collect

• Information you give us. When you request a quote or contact us, we collect your first and last name, phone number, email address, project type and size, the products you are interested in, your project location, your notes, how you heard about us, and any photos or files you upload.
• Information collected automatically. We use privacy-friendly analytics that count page views and general device and browser information without using cookies to identify you. The embedded Google Map on our contact page may set cookies under Google’s own privacy policy.
• Phone calls. When you tap a “Call for pricing” button, your phone places an ordinary call to our store. We record that the button was tapped (not who tapped it) to understand which products people ask about.

How we use information

• To respond to your enquiry, prepare quotes and fulfil pickup, delivery or installation.
• To route your request to the right member of our team.
• To operate, secure and improve the Site.
• To comply with legal obligations.

How we share information

We do not sell your personal information. We share it only with service providers that help us run our business, such as our email, database, customer relationship management (monday.com) and website hosting providers, with freight carriers when you ask us to deliver, and with our affiliated Mascot Holdings companies when needed to serve your project. We may also disclose information when required by law.

Data retention

We keep enquiry information for as long as needed to respond, to manage any resulting order or project, and to meet our legal and accounting obligations.

Your choices

You may ask us to access, correct or delete the personal information you have submitted by emailing sales@theartificialturfstore.com.

Security

We use reasonable administrative, technical and physical safeguards to protect information. No method of transmission over the internet is completely secure.

Children

The Site is intended for adults. We do not knowingly collect personal information from children under 13.

Changes

We may update this policy from time to time. The “last updated” date above shows when it was last changed.

Contact us

Questions about this policy can be sent to sales@theartificialturfstore.com or by calling (832) 692-5564.